These general terms and conditions of sale (hereinafter referred to as the "General Terms") apply to all purchases made by an individual (hereinafter referred to as the "CUSTOMER") on the website www.snl.it (hereinafter referred to as the "SITE") from SNL Products - IOSAN SRL, registered with the POSTAL Register of Commerce and Companies under number BZ - 242862, with its registered office at Via Roma 79, Italy, Tel.: +39 0473 290017, Fax: +39 0473 290256, email: info@snl.it (hereinafter referred to as the "SELLER").
ARTICLE 1. DEFINITIONS
The terms used in these General Terms have the following meanings:
• "CUSTOMER": refers to the SELLER's contractual partner, acting as a consumer as defined by Italian law and case law, i.e., "a natural person acting for purposes unrelated to any entrepreneurial, commercial, artisanal or professional activity carried out."
• "DELIVERY": refers to the delivery address of the PRODUCTS provided by the CUSTOMER at the time of the order.
• "PRODUCTS": refers to all products available and offered for sale on the SITE.
• "Territory": refers to Italy.
ARTICLE 2. PURPOSE
These General Terms govern the sale of PRODUCTS by the SELLER to its CUSTOMERS.
The CUSTOMER is clearly informed and acknowledges that the SITE is intended for consumers, and that professional operators must contact the SELLER's commercial office to benefit from separate contractual terms.
ARTICLE 3. ACCEPTANCE OF THE TERMS
The CUSTOMER agrees to read these General Terms carefully and accept them before proceeding with the payment of any PRODUCT order placed on the SITE.
These General Terms are referenced at the bottom of each page of the SITE via a link and must be reviewed before placing an order. The CUSTOMER is encouraged to read, download, and print the General Terms and to retain a copy.
The SELLER recommends that the CUSTOMER read the General Terms for each new order, as the most recent version will apply to each new order of PRODUCTS.
By clicking the first button to submit the order and the second button to confirm the order, the CUSTOMER acknowledges having read, understood, and accepted the General Terms without limitation or reservation.
ARTICLE 4. PURCHASE OF PRODUCTS ON THE SITE
To purchase a PRODUCT, the CUSTOMER must be at least 18 years old and have legal capacity or, if under the age of majority, must be able to provide proof of consent from their legal representatives.
The CUSTOMER will be prompted to provide information for identification by completing the form available on the SITE. Fields marked with an asterisk (*) must be filled out for the SELLER to process the CUSTOMER's order. The CUSTOMER can check the status of their order on the SITE. DELIVERY tracking, if applicable, may be done using online tracking tools provided by certain carriers. The CUSTOMER may also contact the SELLER's commercial office at info@snl.it for updates on their order status.
The information provided by the CUSTOMER to the SELLER must be complete, accurate, and up to date. The SELLER reserves the right to ask the CUSTOMER to confirm, by any appropriate means, their identity, eligibility, and the information provided.
ARTICLE 5. ORDERS
Article 5.1. Product Characteristics
The SELLER agrees to present the essential characteristics of the PRODUCTS (on the information sheets available on the SITE) and the mandatory information the CUSTOMER must receive under applicable law.
The CUSTOMER agrees to read this information carefully before placing an order on the SITE.
Unless otherwise stated on the SITE, all PRODUCTS sold by the SELLER are new and comply with applicable European legislation and regulations in Italy.
Article 5.2. Ordering Procedure
PRODUCT orders are placed directly on the SITE. To place an order, the CUSTOMER must follow the steps described below (noting that the steps may vary slightly depending on the CUSTOMER’s start page).
5.2.1. Selection of PRODUCTS and Purchase Options
The CUSTOMER must select the PRODUCT(S) of their choice by clicking on the relevant PRODUCT(S) and choosing the desired characteristics and quantity. Once the PRODUCT is selected, it is added to the CUSTOMER’s shopping cart. The CUSTOMER may then add as many PRODUCTS as they wish to the cart.
5.2.2. Orders
Once the PRODUCTS have been selected and added to the cart, the CUSTOMER must click on the cart and verify that the contents of the order are correct. If not already done, the CUSTOMER will then be prompted to identify themselves or to register.
Once the CUSTOMER has confirmed the contents of the cart and has been identified/registered, an automatically completed online form will appear summarizing the price, applicable taxes, and any delivery charges.
The CUSTOMER is invited to review the order details (including the total amount, characteristics and codes of the PRODUCTS ordered, billing address, payment method, and price) before confirming the order.
The CUSTOMER may then proceed with the payment of the PRODUCTS by following the instructions on the SITE and providing all necessary information for billing and DELIVERY. For PRODUCTS with available options, the corresponding specific codes will appear once the correct options have been selected. Orders submitted must include all necessary information for proper processing.
5.2.3. Acknowledgment of Receipt
Once the above procedure has been completed, a confirmation page will be displayed on the SITE acknowledging receipt of the CUSTOMER's order. A copy of the order confirmation will also be automatically sent to the CUSTOMER via email, provided that the email address entered in the registration form is correct.
The SELLER will not send order confirmations by post or fax.
5.2.4. Invoicing
During the order process, the CUSTOMER must enter the necessary billing information (fields marked with an asterisk (*) are mandatory for the SELLER to process the CUSTOMER's order).
The CUSTOMER must clearly indicate all DELIVERY-related information, in particular the exact DELIVERY address and any access codes.
The CUSTOMER must also specify the chosen payment method.
Neither the purchase order created online by the CUSTOMER nor the order confirmation sent by the SELLER via email constitutes an invoice. Regardless of the order or payment method used, the CUSTOMER will receive the original invoice upon DELIVERY of the PRODUCTS, inside the package.
5.3. Order Date
The order date is the date on which the SELLER confirms receipt of the order online. The timelines indicated on the SITE will only commence from this date.
5.4. Price
For all PRODUCTS, the CUSTOMER will find prices displayed on the SITE in Euros including taxes, along with applicable delivery charges (based on the parcel's weight, excluding packaging and gifts, DELIVERY address, and selected carrier or shipping method).
In particular, prices include value-added tax (VAT) at the rate in effect on the date of the order. Any change in the applicable rate may affect the price of the PRODUCTS from the date the new rate comes into force.
The applicable VAT rate is expressed as a percentage of the value of the sold PRODUCT.
The SELLER's supplier prices are subject to change. As a result, prices shown on the SITE may vary. They may also change in the event of promotions or special sales.
Prices shown are valid unless there is an obvious error. The applicable price is the one indicated on the SITE on the date the CUSTOMER places the order.
5.5. Availability of PRODUCTS
The SELLER agrees to deliver the PRODUCT on the date or within the period indicated to the CUSTOMER, unless otherwise agreed between the parties.
As a general rule, PRODUCT unavailability is indicated on the page of the PRODUCT in question. CUSTOMERS may also be informed by the SELLER when a PRODUCT is restocked.
In any case, if unavailability was not indicated at the time of the order, the SELLER undertakes to inform the CUSTOMER promptly if the PRODUCT is unavailable.
If a PRODUCT is unavailable, the SELLER may offer an alternative PRODUCT of equivalent quality and price, subject to the CUSTOMER’s agreement.
If the CUSTOMER chooses to cancel the order of unavailable PRODUCTS, they will receive a refund of all amounts paid for the unavailable PRODUCTS within thirty (30) days of payment.
ARTICLE 6. RIGHT OF WITHDRAWAL
The terms of the right of withdrawal are specified in the "Withdrawal Policy," available in Annex 1 to these General Terms and accessible via a hyperlink at the bottom of each page of the SITE.
ARTICLE 7. PAYMENT
7.1. Payment Methods
The CUSTOMER may pay for PRODUCTS online on the SITE using the methods offered by the SELLER.
The CUSTOMER guarantees the SELLER that they have all the necessary authorizations to use the selected payment method.
The SELLER will take all necessary measures to ensure the security and confidentiality of data transmitted online as part of online payment on the SITE.
It is specified that all payment-related information provided on the SITE is transmitted to the SITE’s bank and is not processed on the SITE.
7.2. Payment Date
In the case of a one-time payment by credit card, the CUSTOMER's account will be debited at the time the order for the PRODUCTS is placed on the SITE.
In the event of partial DELIVERY, the total amount will be debited from the CUSTOMER's account no earlier than the shipment of the first package. If the CUSTOMER decides to cancel the order for unavailable PRODUCTS, the refund will be issued in accordance with the last paragraph of Article 5.5 of these General Terms.
7.3. Delay or Refusal of Payment
If the bank refuses to debit a card or other payment method, the CUSTOMER must contact the SELLER’s Customer Service to arrange payment via another valid method.
If, for any reason (e.g., opposition, rejection, or any other issue), the transfer of the amount due from the CUSTOMER proves impossible, the order will be canceled, and the sale will automatically be terminated.
ARTICLE 8. EVIDENCE AND STORAGE
Each contract with the CUSTOMER will be archived by the SELLER in the "My Account" section of the SITE and is accessible via a hyperlink.
The SELLER agrees to store this information to ensure the traceability of transactions and to produce a copy of the contract upon the CUSTOMER’s request.
In the event of a dispute, the SELLER will be able to demonstrate that its electronic tracking system is reliable and guarantees the integrity of the transaction.
ARTICLE 9. TRANSFER OF OWNERSHIP
Delivered PRODUCTS remain the property of the SELLER until full payment is received from the CUSTOMER.
The above provisions do not prevent the transfer to the CUSTOMER, upon receipt by the latter or a third party designated by them (other than the carrier), of the risks of loss or damage to the PRODUCTS covered by the retention of title, and any damages they may cause.
ARTICLE 10. DELIVERY
The terms and conditions for DELIVERY of the PRODUCTS are outlined in the "Delivery Policy" found in Annex 2 of these General Terms and are accessible via a hyperlink at the bottom of each page of the SITE.
ARTICLE 11. PACKAGING
The PRODUCTS will be packaged in accordance with current transport standards to ensure maximum protection during DELIVERY.
CUSTOMERS agree to follow the same standards when returning PRODUCTS under the conditions set out in Annex 1 – Withdrawal Policy.
ARTICLE 12. LEGAL WARRANTY
Apart from any commercial warranties the SELLER may offer for certain PRODUCTS, every CUSTOMER benefits from "legal" warranties for all PRODUCTS, as detailed below, in accordance with Article 49 of the Italian Consumer Code.
12.1. Conformity with the Contract – Article 129 of the Consumer Code:
The seller is obligated to deliver goods that conform to the sales contract.
Consumer goods are presumed to conform to the contract if, where applicable, the following conditions are met:
a) they are fit for the purposes for which goods of the same type are normally used;
b) they match the description given by the seller and possess the qualities of the goods the seller has presented to the consumer as a sample or model;
c) they have the usual quality and performance of goods of the same type, which the consumer can reasonably expect, given the nature of the goods and, where applicable, public statements on the specific characteristics of the goods made by the seller, producer, or their agent or representative, particularly in advertising or on labeling;
d) they are also suitable for any particular purpose desired by the consumer, which the latter made known to the seller at the time of conclusion of the contract and which the seller has accepted, even tacitly.
The SELLER is liable for any lack of conformity existing at the time of delivery and for any lack of conformity resulting from the packaging, assembly instructions, or installation when this is the responsibility of the SELLER or has been carried out under their responsibility.
The SELLER is responsible for any lack of conformity that appears within 24 months from the date of delivery of the PRODUCT, even if not immediately apparent. To enforce this right, the CUSTOMER must report the defect to the SELLER within 2 months of its discovery. The legal action arising from a defect in conformity expires 26 months after delivery of the PRODUCT (Article 132 of the Consumer Code).
Unless proven otherwise, any lack of conformity that becomes apparent within the first 6 months from the date of delivery is presumed to have existed at the time of delivery, unless this presumption is incompatible with the nature of the goods or the nature of the defect in conformity.
The CUSTOMER must retain the proof of purchase for the PRODUCT, as well as any shipment and delivery confirmation documents.
In the event of a lack of conformity, the CUSTOMER may request, at no cost, the replacement or repair of the PRODUCT, at their discretion, unless this is clearly disproportionate in relation to the cost of the other option, considering the value of the PRODUCT or the seriousness of the defect.
If replacement or repair is impossible or excessively burdensome, the CUSTOMER may request a reasonable price reduction or terminate the contract.
After reporting the defect, the SELLER may offer the CUSTOMER a refund of the PRODUCT price within thirty (30) days of receiving the returned PRODUCT, provided the CUSTOMER returns the PRODUCT to the following address: Via Roma 79.
In the case of used goods, the SELLER's liability period is one year (Article 134 of the Consumer Code).
Please note that this legal warranty of conformity applies independently of any commercial warranty that may be provided for the PRODUCTS.
12.2. Warranty for Hidden Defects
The SELLER is obliged to provide a warranty for hidden defects of the PRODUCT sold that render it unfit for its intended use, or that so diminish its usability that the CUSTOMER would not have purchased it, or would have paid a lower price, had they known of the defects. This warranty allows the CUSTOMER, who can prove the existence of a hidden defect, to choose between the remedies outlined in the preceding article.
ARTICLE 13. LIABILITY
The SELLER cannot, under any circumstances, be held liable for non-performance or improper execution of the contractual obligations attributable to the CUSTOMER, particularly at the time of placing the order.
The SELLER shall not be held liable or considered to have failed to meet the obligations of these General Terms in the event of any delay or non-performance if the cause is due to force majeure, as defined by Italian court jurisprudence.
It should also be noted that the SELLER does not control websites that are directly or indirectly linked to the SITE. Therefore, no responsibility is accepted for the information published on these websites. Links to third-party websites are provided for information only and do not imply any endorsement or guarantee of their content.
ARTICLE 14. PERSONAL DATA
The SELLER collects personal data from CUSTOMERS on the SITE, including through cookies. CUSTOMERS can disable cookies by following the instructions provided by their browser.
The data collected by the SELLER is used to process orders placed on the SITE, manage the CUSTOMER's account, analyze orders, and—if the CUSTOMER has opted in—to send communications for market research, newsletters, promotional offers, and/or information about special sales, unless the CUSTOMER decides to no longer receive such communications.
The personal data provided by the CUSTOMER will be processed in compliance with EU Regulation 679/2016 ("GDPR") and other applicable laws, using methods designed to ensure confidentiality and security, as detailed in the "Privacy Policy" section of the SITE, pursuant to Article 13 of the GDPR.
CUSTOMERS can cancel their registration at any time by accessing their account or clicking the unsubscribe link included in each email offer.
The data may be shared, in whole or in part, with the SELLER's service providers involved in processing the order. For commercial purposes, the SELLER may transfer CUSTOMER names and contact information to its business partners, provided that consent was given during registration on the SITE.
The SELLER will explicitly ask CUSTOMERS whether they wish their personal data to be shared. CUSTOMERS can change their preference at any time by contacting the SELLER. The SELLER may also ask CUSTOMERS if they wish to receive promotional offers from its partners.
In accordance with the GDPR (Articles 15 and following), CUSTOMERS, as data subjects, have the right at any time to obtain confirmation of whether or not personal data concerning them exists, to know its content and origin, to verify its accuracy or request its integration, update, or correction, to request deletion, anonymization, or blocking of data processed unlawfully, or to object to its processing for legitimate reasons. These rights may be exercised by sending an email to info@snl.it or a letter to Via Roma 79. The CUSTOMER must provide proof of identity by scanning an ID document or sending a photocopy of an ID card.
ARTICLE 15. COMPLAINTS
The SELLER provides a Customer Service hotline at the following number: +39 0473 290017 (toll-free). All written complaints from the CUSTOMER must be sent to the following address: Via Roma 79.
ARTICLE 16. INTELLECTUAL PROPERTY
All visual and audio elements of the SITE, including the underlying technology used, are protected by copyright, trademark law, and/or patent law.
These elements are the exclusive property of the SELLER. Anyone wishing to publish a website and include a hyperlink to the SITE must request prior written authorization from the SELLER.
This authorization from the SELLER is never granted permanently. The link must be removed at the SELLER's request. Hyperlinks to the SITE using techniques such as framing or inline linking are strictly prohibited.
ARTICLE 17. VALIDITY OF THE GENERAL TERMS
Any changes in applicable laws or regulations or any ruling by a competent court that invalidates one or more provisions of these General Terms shall not affect the validity of the remaining General Terms. Such modifications or rulings shall in no way entitle the CUSTOMER to disregard these General Terms.
ARTICLE 18. MODIFICATION OF THE GENERAL TERMS
These General Terms apply to all online purchases made on the SITE, as long as the SITE is available.
These General Terms are dated and may be modified or updated by the SELLER at any time. The applicable General Terms are those in effect at the time of the order.
Modifications made to the General Terms will not apply to PRODUCTS already purchased.
ARTICLE 19. APPLICABLE LAW AND JURISDICTION
THESE GENERAL TERMS AND THE RELATIONSHIP BETWEEN THE CUSTOMER AND THE SELLER SHALL BE GOVERNED BY ITALIAN LAW.
Any dispute not resolved amicably shall be subject to the exclusive jurisdiction of the court where the CUSTOMER resides or has domicile, provided it is within the national territory; otherwise, jurisdiction shall fall to the court of ……………………
In any case, it is possible to voluntarily resort to the mediation procedures under Legislative Decree 28/2010 to resolve any disputes arising from the interpretation and execution of these General Terms of Sale by visiting the following site: https://webgate.ec.europa.eu/odr.
ANNEX 1
WITHDRAWAL POLICY
Right of Withdrawal
ANNEX 1 WITHDRAWAL POLICY
The CUSTOMER has the right to withdraw from the contract, without providing any reason, by returning or sending back the PRODUCT to the SELLER at their own expense.
To this end, the PRODUCT must be returned or shipped without undue delay and no later than fourteen (14) days from the date on which the withdrawal decision is communicated, unless the SELLER proposes to collect the PRODUCT themselves.
Withdrawal Period
According to Article 52, paragraph 2 of the Consumer Code, the withdrawal period ends fourteen (14) days from the day the CUSTOMER or a third party other than the carrier and designated by the CUSTOMER takes physical possession of the PRODUCT.
In the case where the CUSTOMER has ordered multiple PRODUCTS in a single order resulting in multiple DELIVERIES (or one PRODUCT delivered in several batches), the withdrawal period expires fourteen (14) days after the CUSTOMER or a third party, other than the carrier and designated by the CUSTOMER, takes physical possession of the last delivered PRODUCT.
Notice of Withdrawal
To exercise the right of withdrawal and in accordance with Article 54 of the Consumer Code, the CUSTOMER must notify their decision to withdraw via an explicit statement (e.g., letter sent by post, fax, or email) to: Via Roma 79 or info@snl.it.
The CUSTOMER may also use the following form:
WITHDRAWAL FORM
To the attention of [*] (*SELLER’s contact details)
SELLER’s phone number*:
SELLER’s fax number*:
SELLER’s email address*:
I hereby notify you of my withdrawal from the contract for the sale of the following PRODUCT:
Product code:
Invoice number:
Order number:
• Ordered on []/Received on []
• Payment method used:
• Name of CUSTOMER and, if applicable, the order recipient:
• CUSTOMER’s address:
• Delivery address:
• CUSTOMER’s signature (except if sent by email):
• Date:
To meet the withdrawal deadline, the CUSTOMER must send the communication regarding the exercise of the right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal
In the event of withdrawal by the CUSTOMER, the SELLER agrees to refund all amounts paid, including delivery costs (except for any additional costs arising from the CUSTOMER’s choice of a delivery method other than the standard delivery offered by the SELLER), without undue delay and in any case within fourteen (14) days from the date the SELLER is informed of the CUSTOMER’s withdrawal (Article 56 of the Consumer Code).
The SELLER will make the refund using the same payment method used by the CUSTOMER for the original transaction, unless the CUSTOMER has expressly agreed otherwise; in any case, the CUSTOMER will not incur any fees as a result of the refund.
The SELLER is not required to refund additional costs if the CUSTOMER has expressly chosen a more expensive delivery method than the standard delivery offered by the SELLER.
The SELLER may withhold the refund until they have received the PRODUCT or until the CUSTOMER provides proof of having sent back the PRODUCT, whichever occurs first.
Return Procedure
The CUSTOMER must return the PRODUCT to Via Roma 79 without undue delay and in any event within fourteen (14) days from the date the withdrawal decision is communicated.
The deadline is met if the CUSTOMER sends back the PRODUCT before the fourteen (14) day period has expired.
Condition of Returned Goods
The PRODUCT must be returned following the SELLER's instructions and must include all accessories provided.
The CUSTOMER is only liable for any diminished value of the PRODUCT resulting from handling other than what is necessary to establish the nature, characteristics, and proper functioning of the PRODUCT. In other words, the CUSTOMER is allowed to test the PRODUCT, but may be held liable if they handle it beyond what is necessary.
Exclusions from the Right of Withdrawal
The right of withdrawal is excluded in the following cases:
• The product must not have been used or show any damage
• Supply of goods or services whose price depends on financial market fluctuations
• Supply of goods made to measure or clearly personalized
• Supply of goods which are liable to deteriorate or expire rapidly
• Supply of sealed audio/video recordings or sealed software that have been unsealed after delivery
• Newspapers, periodicals, and magazines (except for subscription contracts)
• Provision of accommodation for non-residential purposes, transport of goods, car rental services, catering or leisure services if the contract provides for a specific date or period of performance
• Supply of goods which are inseparably mixed with other items
• Supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after DELIVERY
• Supply of alcoholic beverages whose price has been agreed upon at the time of the sales contract, the delivery of which can only take place after 30 days and the actual value of which depends on market fluctuations beyond the SELLER’s control
• Supply of digital content not provided on a tangible medium if performance has begun with the consumer's prior express consent and acknowledgment of loss of the right of withdrawal
• Contracts concluded at a public auction
ANNEX 2 DELIVERY POLICY
Delivery Area
The PRODUCTS offered may only be delivered within the TERRITORY.
It is not possible to place an order for delivery to any address outside the TERRITORY.
PRODUCTS will be shipped to the address or addresses specified by the CUSTOMER during the ordering process.
Shipping Timeframe
The timelines for preparing an order and issuing the invoice prior to shipment of in-stock PRODUCTS are indicated on the SITE. These timelines do not include weekends or public holidays.
The CUSTOMER will automatically receive an email notification when the PRODUCTS are shipped, provided the email address entered during registration is correct.
Delivery Times and Costs
During the ordering process, the SELLER will inform the CUSTOMER of available delivery options and times for the purchased PRODUCTS.
Shipping costs are calculated based on the delivery method. These costs will be borne by the CUSTOMER in addition to the purchase price of the PRODUCTS.
Details of delivery times and costs are available on the SITE.
In the absence of specific delivery information or agreement, the SELLER will deliver the PRODUCT without undue delay and in any event within thirty (30) days after the conclusion of the contract (Article 61 of the Consumer Code).
Delivery Method
The package will be delivered to the CUSTOMER against signature and upon presentation of an identity document.
If the CUSTOMER is absent, a notice will be left allowing them to collect the package at the local post office.
Delivery Issues
The CUSTOMER is informed of the expected delivery date when selecting the carrier at the end of the online ordering process, before confirming the order.
Deliveries will be made no later than thirty (30) days. Otherwise, the CUSTOMER must request the SELLER to deliver within a reasonable period. If delivery does not occur within that period, the CUSTOMER may terminate the contract.
The SELLER will refund the CUSTOMER, without undue delay after receiving the cancellation notice, the full amount paid for the PRODUCTS, including taxes and shipping fees, using the same payment method used for the initial purchase.
The SELLER remains responsible until the PRODUCT is delivered to the CUSTOMER. The CUSTOMER is reminded that they have a period of three (3) days to notify the carrier of any damages or partial loss identified upon delivery.